Privacy Policy

1. Introduction

Welcome to D2D Pickup ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery scheduling and route planning platform at www.d2dpickup.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you create an account:

• Full name
• Email address
• Phone number
• Physical address (street, city, state/province, postal code)
• Company name (for driver accounts)
• Account type (driver or customer)

2.2 Delivery and Pickup Information

• Pickup and delivery addresses
• Scheduled pickup dates
• Number of boxes or items
• Special instructions or notes
• Pickup request status

2.3 Location Data

For drivers creating routes, we may access your device's location (with your permission) to optimize route planning from your current location.

2.4 Technical Information

• Browser type and version
• Device information
• IP address
• Login times and activity logs

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Connect drivers with customers for pickup and delivery services
• Send notifications about pickup schedules and route updates
• Generate optimized routes using Google Maps
• Send email notifications to customers about driver status
• Improve and personalize user experience
• Communicate with you about your account or the Service
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. How We Share Your Information

4.1 Between Drivers and Customers

When a customer schedules a pickup with a driver, the following information is shared:

• Drivers can see: Customer name, phone number, email, pickup address, number of boxes, and special notes
• Customers can see: Driver name, company name (if provided), and driver code

4.2 Third-Party Service Providers

We use the following third-party services:

• Firebase (Google): For data storage and authentication
• Google Maps API: For route planning and address geocoding
• EmailJS: For sending email notifications

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent where we rely on consent for processing

To exercise these rights, please contact us at jpiccampbell@yahoo.com.

8. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. By using our Service, you consent to the transfer of your information to Canada and other countries.

10. Cookies and Tracking

We use browser cookies and similar technologies to maintain your login session and improve user experience. You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our Service.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: jpiccampbell@yahoo.com
• Website: www.d2dpickup.com